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Frequently Asked Questions

How much are house cleaning services?

That depends on the size of your home and the hours required to clean it. Enter the number of bedrooms, bathrooms, type of cleaning, and frequency of cleaning and we will give you an instant quote that is based on recommended hours. You know your home best, so if you think it requires more or less (minimum is three person hours), you can change the hours and see how much it’ll cost. We are confident that you will find the price reasonable. If actual conditions of the home require more or fewer hours than originally quoted, the cleaning professional may let you know and discuss a mutually agreeable estimate.

How long should house cleaning take?

It depends entirely on the size of your house. The minimum booking length is 3 hours, but you can always request a longer booking if you need one. Depending on the number of bedrooms and bathrooms you have, our quoting process scales your booking to the recommended amount of time for a home of your size. But, you know your home best, so we encourage you to change recommended hours as you see fit. When your cleaner arrives, they will let you know if the actual condition of your home requires more or less time.

Which cleaning professional will come to my home?

Anita’s Housekeeping has a big network of experienced, top-rated cleaners. Based on your requested date, time, and specified priorities, we assign the best professional available. If you like working with a specific cleaning professional, let us know so the professional will be requested first for all of your future bookings. Prior to your appointment, you will also receive notification with details about your professional

What is your cancellation policy?

Our goal is to be helpful and flexible to your needs. But, we have some rules. These rules are designed to promote a reliable and consistent experience for customers like you and the cleaning professionals. Please refer to our Cancellation Policy for more information.

What forms of payment do you take?

We only take credit card or debit card payments. You are charged immediately after service is rendered.

Which cities or areas do you currently operate in?

We currently operate in the entire San Diego County and all of Santa Cruz County.

Does house cleaning include laundry?

If you would like the cleaning professional to help with your laundry, please make sure to mention this in your priorities list so the professional can be sure to set aside enough time to clean your home and still have time for laundry. If you do not have a washer and/or dryer, please make sure to mention this in your priorities list so the cleaning professionals knows how much time to allocate for laundry.

Are the housekeepers employees of Anita's?

The housekeepers registered with us have been rigorously vetted and screened. However, Anita's Housekeeping Referral Agency does not employ any of the cleaning professionals listed with our registry.

What if something is damaged by the cleaning professional?

The referred cleaning professionals treat your home with the greatest care; however, should damage occurr while they clean your home, your independent housekeeper will be responsible for all damages.