Client Questions & Answers
Most providers bring all the supplies and equipment required for the job. If you prefer, they can also accommodate your request to use your cleaning supplies and equipment. If a provider does not bring any supplies and equipment, or specific types of supply or equipment, you will be informed before a booking is confirmed.
Each provider has a different rate, and it’s completely up to you who you choose to book. Most providers charge an hourly rate plus surcharges, if applicable. Currently, types of surcharges incldue Deep Cleaning, Move-In/Out Cleaning, Weekend Service, and Out of Area Service.
This depends on what you and the provider agree on once you meet in person. We offer an estimate of how many hours the service might take on our website when you book. But, that is just an estimate. Final charges depend on the number of hours your provider takes. You can always request more or fewer hours during booking or directly with the service provider upon meeting him or her in person.
Service providers can and do negotiate directly with clients for the appropriate number of hours he or she believes the requested service should take.
Prior to confirming an appointment, you will be provided at least one service provider to choose from. You will be able to see his or her online profile before confirming.
Our goal is to be helpful and flexible to your needs. But, we have some rules. These rules are designed to promote a reliable and consistent experience for client and providers. Please refer to our Cancellation Policy for more information.
No. Regardless of job size, service frequency, type of service, etc. there are no exceptions. A valid credit card is required to confirm an appointment. Upon completion of a service, payment is processed on the same credit card automatically.
Currently, service providers registered with Anita’s are in and around most major cities in California, except San Francisco. You will very likely find a service provider in or around one of the following cities or areas: San Diego, Carlsbad, Poway, Orange County, Los Angeles, Riverside, San Bernardino, Monterey, Santa Cruz, San Jose, East Bay, Sacramento. See complete list of locations.
No. The service providers are cleaning companies or owners of their cleaning company. Anita’s does not employ any of the providers listed with our registry. Anita’s is a referral agency in the business of assisting clients seeking domestic services and in registering domestic workers (“Service Providers”) for job referrals, in accordance with California Civil Code §1812.501(h). Anita’s operates in a manner consistent with the California Civil Code “Employment Agency, Employment Counseling and Job Listing Services Act.” In most cases, the providers that we match you with have their own business license or business tax permit.
The service providers are cleaning companies or owners of their cleaning company, so they are responsible for all damages. For more details, please refer to Paragraph 9 in Terms of Service.
Tipping is always appreciated but never required. The amount is at your discretion. We generally see $5 to $25. You can either give the tip in cash to the provider, or add it to the service to be charged to your credit card (100% of the tip goes to the provider).
