What is the cancellation policy?
Our goal is to be helpful and flexible to your needs. But, we have some rules.
These rules are designed to promote a reliable and consistent experience for the customers and the cleaning providers.
While we know schedules can change quickly, rescheduling or skipping a booking with short notice causes professionals to lose valuable work. Therefore, fees apply when bookings are cancelled or rescheduled any any time within 48 hours of your booking’s start time.
Types of Cancellation | Description | Fees |
---|---|---|
Late | Cancel or reschedule 48 to 2 hours before scheduled start time | 50% of estimated cleaning fee |
Very late | Cancel less than 2 hours before scheduled start time | 100% of estimated cleaning fee |
Missed or locked out | Provider arrives for a scheduled booking, but he, she, or the crew is unable to gain entry or get started | 100% of estimated cleaning fee |