What is the cancellation policy?

Our goal is to be helpful and flexible to your needs. But, we have some rules.

These rules are designed to promote a reliable and consistent experience for clients and providers.

While we know schedules can change quickly, rescheduling or skipping a booking with short notice causes service providers to lose valuable work. Therefore, fees apply when bookings are cancelled or rescheduled within 48 hours of your booking’s start time.

Types of CancellationDescriptionFees
LateCancel or reschedule 48 to 2 hours before scheduled start time50% of estimated cleaning fee
Very lateCancel less than 2 hours before scheduled start time100% of estimated cleaning fee
Missed or locked outProvider arrives for a scheduled booking, but he, she, or the crew is unable to gain entry or get started100% of estimated cleaning fee