What is the cancellation policy?

Our goal is to be helpful and flexible to your needs. But, we have some rules.

These rules are designed to promote a reliable and consistent experience for our customers and the cleaning professionals.

While we know schedules can change quickly, rescheduling or skipping a booking with short notice causes professionals to lose valuable work. Therefore, fees apply when bookings are cancelled or rescheduled within 48 hours (but more than 2 hours) of your booking’s start time.