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What is the cancellation policy?

Our goal is to be helpful and flexible to your needs. But, we have some rules.

These rules are designed to promote a reliable and consistent experience for our customers and the cleaning professionals.

While we know schedules can change quickly, rescheduling or skipping a booking with short notice causes professionals to lose valuable work. Therefore, fees apply when bookings are cancelled or rescheduled within 48 hours (but more than 2 hours) of your booking’s start time.

Booking Cancellation Policy

Type

Description

Fees

Type

Short notice cancellation fee

Description

Cancel or reschedule 48 to 2 hours before scheduled start time

Cancel less than 2 hours before scheduled start time

fees

50% of estimated cleaning fee

100% of estimated cleaning fee

Type

Missed appointment fee

Description

Cleaner arrives for a scheduled booking, but s/he is unable to gain entry or get started

fees

100% of estimated cleaning fee