Our goal is to be helpful and flexible to your needs. But, we have some rules.
These rules are designed to promote a reliable and consistent experience for our customers and the cleaning professionals.
While we know schedules can change quickly, rescheduling or skipping a booking with short notice causes professionals to lose valuable work. Therefore, fees apply when bookings are cancelled or rescheduled within 48 hours (but more than 2 hours) of your booking’s start time.
Short notice cancellation fee
Cancel or reschedule 48 to 2 hours before scheduled start time
Cancel less than 2 hours before scheduled start time
50% of estimated cleaning fee
100% of estimated cleaning fee
Missed appointment fee
Cleaner arrives for a scheduled booking, but s/he is unable to gain entry or get started
100% of estimated fee