How Does It Work?
Time Needed: This is determined by the size and condition of your home, as well as what you would like done.
Cleaning Priority List: Providing the domestic worker with a “Cleaning Priority List” is an excellent way to communicate your particular needs. Make copies of your list and leave a note of changes as they arise.
Domestic Scheduling: Domestic workers registered the longest may only have openings at the beginning of the week, because Thursdays and Fridays book up quickly. We believe choosing the preferred person for your domestic referral is far more important than choosing the preferred day.
Domestic Availability: If your scheduled domestic worker can’t make it, for whatever reason, we will attempt to reschedule for a different day or arrange for a substitute domestic. If your regular domestic worker is no longer available we will provide a new referral so you receive continuous service.
Meeting the Domestic: It is helpful for you to meet the domestic worker, especially on their first visit. This gives you an opportunity to go over any questions they may have regarding your “Cleaning Priority List” and introduce them to any pets. Of course, any unfriendly pets should be kept outside or in an area the domestic won’t be cleaning.
Letting the Domestic In: Please make arrangements for your specific situation if you are unable to meet the domestic worker. Some suggestions could include using a lock box, leaving the key with a neighbor or possibly hiding the key on the premises. If you have an alarm system either disengage it for that day or explain the system use to the domestic worker.
Client Satisfaction: Please give us your feedback regarding the referral service you receive. It is important to Anita’s Housekeeping that you are satisfied with the referral provided ~ so don’t hesitate to inform us if you would prefer to try a different domestic worker.
Reschedule or Cancel: If you need to reschedule or cancel your service please notify our office “two business days” prior to your date of service; this allows us time to get the domestic worker replacement work. There is a $30.00 fee for “cancellations” without two-business days notice.
Payment: Payment is due and payable at the time the service is provided. Cash, check, debit or credit cards are accepted. Please make checks payable to Anita's Housekeeping Agency. Call our office prior to the service if paying by debit or credit card. We accept Visa, MasterCard, American Express or Discover.
Damages and Keys: The domestic worker accepts sole responsibility for property damages or lost house keys as a result of their actions.
Soliciting Domestics: The domestic workers sign a Referral Agreement with Anita's Housekeeping Agency, which prohibits them from working directly for any client referrals obtained through Anita's. Please don’t solicit them or encourage them to solicit you, as we will legally enforce this contract.
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